SHIPPING & RETURNS
SHIPPING POLICY
We offer free shipping on all orders over $100 For orders under $100, a flat rate of $7 will be applied. We ship within the United States only and aim to deliver your order within 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances. If you have any questions or concerns about your order, please don't hesitate to contact us.
RETURN & EXCHANGE POLICY
At Turn On, we understand that sometimes you may need to return or exchange a product. Our return and exchange policy is customer-centric, ensuring that you can shop with confidence. If you are dissatisfied with a product or have had a change of heart, we've got you covered. Your satisfaction is our priority, and we are committed to making the return or exchange process as smooth as possible.
Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
Product is defective
Product must be in original packaging
Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@turnonsupps.com.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.